Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771
Highlights:
2.00 – 6.00 Years
10.00 – 15.00 INR (Lacs)/Yearly
Full-time
Mumbai, Delhi, Gurgaon, Noida, Bengaluru, Pune
Skills
Sprinklr
Roles & Responsibility
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will
- Use in depth understand: Ability to work on high-paced and complex projects.
- Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.)
- Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc…), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future.
Bring your best skills forward to excel at the role:
- Ability to use technical exposure to contact center and overall customer service areas: .
- Plan, design, implementation, configuration of Sprinklr chosen platform with our clients
- Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle
- Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities.
- Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services
- Integration of Sprinklr unified CXM with enterprise systems
- Work Experience related to CICD tools.
- Stay current with intensive training and maintain updated Sprinklr certifications.
- Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs
- Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.
- Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service
Read about us
Your experience counts!
- Engineering Degree or MBA from a tier 1 institute
- Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product .
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer
Requirements
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance. As part of these, you will
- Use in depth understand: Ability to work on high-paced and complex projects.
- Apply understanding of industry-specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc.)
- Deploy a strong designing skill: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, social media, etc…), quality monitoring, WFM, Gamification, Recording, etc. Should; be able to envision and design AI-powered customer and employee experience enhancements of the future.
Bring your best skills forward to excel at the role:
- Ability to use technical exposure to contact center and overall customer service areas: .
- Plan, design, implementation, configuration of Sprinklr chosen platform with our clients
- Act as a subject matter expert on Sprinklr service, providing expertise on CCaaS transformation client projects across the entire delivery lifecycle
- Possess a deep understanding of Sprinklr Service solution architecture, capabilities, and hands-on configurations to activate those capabilities.
- Experience with IVR, Outbound Voice, Email, social media, Chat, Video and (a)synchronous messaging services
- Integration of Sprinklr unified CXM with enterprise systems
- Work Experience related to CICD tools.
- Stay current with intensive training and maintain updated Sprinklr certifications.
- Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations, and functional needs
- Maximize application design and development experience: Implement the orchestration platform of Sprinklr preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.
- Good to know Contact Center as a Service (CCaaS) platforms such as AWS Connect, Genesys Cloud, Nuance CXone, and Microsoft Dynamics 365 Customer Service
Read about us
Your experience counts!
- Engineering Degree or MBA from a tier 1 institute
- Minimum 2 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Sprinklr Implementation and product .
- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat, and social channels.) applications solutioning using Architect/Composer/Interaction Designer
Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771
