Salesforce Platforms- Consultant

Highlights:

 6.00 – 10.00 Years

 15.00 – 32.00 INR (Lacs)/Yearly

 Full-time

 Mumbai

Skills

Salesforce Platform

Salesforce CRM

salesforce business analyst

Roles & Responsibility

Salesforce Business Analyst/Functional Consultant – Consultant – S&C GN SONG 

Management Level: 09 – Consultant 
Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad,  
Must have skills: Salesforce CRM platform implementations, Business Analysis, Stakeholder Management 
Good to have skills: Pre-sales activities, Service experience design, Industry-specific knowledge 
Experience: Minimum  5+ yrs experience 
Educational Qualification: MBA from a tier 1 institute 

Job Summary 

As a Salesforce Business Analyst/Functional Consultant, you will be responsible for designing, building, and implementing strategies to enhance business performance using Salesforce CRM. You will work closely with clients to solve customer-facing challenges across sales, service, and marketing functions. 

Roles & Responsibilities 

• Provide consulting support on Salesforce projects by conducting design sessions and gathering requirements.
• Present working demos to stakeholders and support implementation tasks.
• Apply industry knowledge to implement Salesforce solutions tailored to client needs.
• Develop business cases and value propositions with data analysis and presentation preparation.
• Collaborate with project teams for successful Salesforce delivery.
• Engage in pre-sales activities including RFP responses, solution demonstrations, and cost estimations.
• Contribute to initiatives by developing points of view, reusable assets, and analyzing market trends.

Requirements

Professional & Technical Skills 

• Must To Have Skills: Experience in Salesforce CRM platform implementations.
• Strong stakeholder management and issue resolution skills.
• Proficiency in business analysis, especially in service process design/redesign.
• Familiarity with industry-specific requirements and customer service operations.
• Experience in service experience design and user research.
• Exposure to pre-sales activities and willingness to grow in this area.