ITSM_Technology Support Speacialist_Virtual

Highlights:

 3.00 – 7.00 Years

 4.00 – 11.00 INR (Lacs)/Yearly

 Full-time

 Ghaziabad

Skills

ITSM

ITSM Ticketing

Service Now

ITIL

ITIL Process

ITIL Change Management

ITIL Service Management

ISMS

bcms

Roles & Responsibility

Responsibilities

As an ITSM Technology Support Specialist, you will be responsible for providing comprehensive technical support and troubleshooting for IT infrastructure and systems. You will manage incident tickets, resolve user issues efficiently, and maintain detailed documentation of all support activities. Additionally, you will collaborate with cross-functional teams to implement IT Service Management best practices, conduct knowledge transfer sessions, monitor system performance metrics, escalate critical issues appropriately, and ensure compliance with organizational IT policies and procedures while maintaining high customer satisfaction levels.

Job Description: ITSM

 ITIL framework & ITSM governance.

 ServiceNow ITSM.

 Audit and quality management exposure.

 Govern Incident, Problem, Change, Request & SLA processes.

 Monitor process compliance and KPIs.

 Support internal/external audits (ISMS/BCMS).

 Drive service quality and CSI initiatives.

 Prepare management reports and dashboards.

Requirements

Requirements

Candidates must possess 3 to 7 years of proven experience in IT support or ITSM environments with demonstrated expertise in troubleshooting and problem resolution. You should have strong knowledge of ITIL frameworks and incident management processes, excellent communication skills for virtual collaboration, and proficiency with ticketing systems and monitoring tools. Bachelor’s degree in Computer Science or related field is preferred. Certifications such as ITIL Foundation or CompTIA A+ are highly valued. You must demonstrate ability to work independently in a virtual environment while maintaining professional standards and delivering quality technical support consistently.