Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771
Highlights:
8.00 – 15.00 Years
10.00 – 20.00 INR (Lacs)/Yearly
Full-time
Full-time
Skills
ITSM
IT Service Management
ITIL Certified
ITIL Change Management
ITIL V3
Change Management
Release Management
Root Cause Analysis
ITSM Modules
ITSM – BMC Remedy
Service Now
Service Management
Roles & Responsibility
Job Description: Manager – ITIL role
8+ years of overall IT Service Management experience.
4+ years of hands on experience managing Problem and Change Management.
Strong understanding of ITIL v3 / ITIL 4 frameworks.
Proven experience chairing CAB meetings and managing high risk changes.
Strong analytical, root cause analysis, and risk assessment skills.
Excellent stakeholder management and communication abilities.
ITIL v3 / ITIL 4 Certification (Mandatory or Strongly Preferred)
ITSM tool expertise (ServiceNow, BMC Remedy, Jira, etc.)
Own and manage the end-to-end Problem Management lifecycle (identification, root cause analysis, resolution, and closure).
Ensure effective Root Cause Analysis (RCA) is conducted for major and recurring incidents.
Requirements
ITIL/ITSM Manager Requirements
- ITIL Certification: Must possess ITIL Foundation certification at minimum; ITIL Intermediate or Expert level certifications preferred
- Experience: 8-15 years of proven experience in IT service management, ITSM implementation, and ITIL process management
- Technical Knowledge: Strong understanding of ITSM tools, ticketing systems, and IT infrastructure with hands-on experience in enterprise solutions
- Leadership Skills: Demonstrated ability to lead, mentor, and manage diverse teams while driving organizational change and process improvements
- Analytical Abilities: Excellent analytical and problem-solving skills to assess complex situations and implement strategic solutions
- Communication: Outstanding written and verbal communication skills for stakeholder management and cross-functional collaboration
- Process Orientation: Strong focus on process documentation, standardization, and adherence to best practices and compliance requirements
- Project Management: Experience in managing large-scale ITSM transformation projects and change initiatives with proven track record of successful delivery
Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771
