Five9 – Consultant

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Highlights:

 5.00 – 11.00 Years

 15.00 – 32.00 INR (Lacs)/Yearly

 Full-time

 Bengaluru

Skills

Five9

Five9 Contact Center

Genesys Cloud

Amazon connect

Roles & Responsibility

Practice: SONG I Areas of Work: Five9- Solution Consulting, Pre-Sales & Implementation | Level: Analyst/ Consultant | Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad | Years of Exp: 4-8 years

Your experience counts!

• Engineering Degree or MBA from a tier 1 institute
• Minimum 4 to 8 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Five9 suite.
• Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Five9 IVR Scripts, Workflow Automation, designing and implementing key business processes in the domain of Customer Services, Five9 administration & application development.

Requirements

Job Title – Five9_Level 9-Consultant_Entity (S&C GN)

Management Level: Level 9-Consultant

Location: Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Five9 Cloud, Contact Center Analyst/Consultant, Functional CCaaS Consultant, Technical CCaaS Consultant, Industry Consultant, CCaaS Team Lead, CCaaS Design Lead

Good to have skills: Consulting experience across any of the CCaaS/Customer Service solutions (Amazon Connect, Nice, Verint, Cisco, Genesys Cloud, Genesys Engage, Sprinklr, Twilio, Salesforce, Servicenow, Adobe, Microsoft Azure, Google Cloud etc.)

Experience: 4-8years

Educational Qualification: Engineering Degree or MBA from a tier 1 institute

Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771