Highlights:
3.00 – 4.00 Years
3.00 – 6.00 INR (Lacs)/Yearly
Full-time
Bengaluru
Skills
rtr
PTP
OTC
Roles & Responsibility
3A Senior Process Associate – Cash Accounting, Close & General Accounting • Process routine, rules-based electronic bank-statement and cash-clearing items, including FEBAN post-processing where approved matching rules exist.
• Perform daily bank-reconciliation activities and validate the completeness and accuracy of electronic bank-statement information available in SAP.
• Conduct first-pass CIT triage for standard scenarios, classify exceptions and route complex investigations or retained-accounting matters to the authorised owner.
• Investigate and clear eligible unallocated or unidentified cash transactions and maintain appropriate supporting documentation.
• Reconcile bank-clearing and suspense general-ledger accounts and follow up on reconciling items with Accounts Receivable, Accounts Payable, Treasury and other teams.
• Prepare approved cash-related journal entries, reconciliation schedules and close-support documentation within the Apple close calendar.
• Maintain aged-item status, meet same-business-day / close-calendar requirements and apply agreed stopped-clock and escalation rules.
• Provide complete audit evidence, comply with Apple Finance policies and controls, and support standardisation and automation opportunities.
• Identify recurring reconciliation or data issues and contribute to root-cause analysis, knowledge updates and continuous improvement.
• Daily cash-processing accuracy; bank-reconciliation timeliness; CIT first-pass triage; aged-item control; close-calendar and evidence adherence. • India: Bachelor’s degree in Commerce, Accounting, Finance, Economics or Business Administration from a recognised university.
• 2–5 years of relevant experience in R2R, cash accounting, bank reconciliation, general accounting or financial close operations.
• Practical understanding of electronic bank statements, cash clearing, unallocated cash, suspense accounts, journal entries and balance-sheet reconciliations.
• Experience with SAP Financial Accounting is preferred; exposure to FEBAN, electronic bank-statement processing, BlackLine or similar reconciliation tools is advantageous.
• Knowledge of close calendars, internal controls, supporting evidence and issue/escalation management.
• Strong analytical, numerical, written and verbal English communication skills; ability to work accurately under daily and close-period deadlines.
• Ability to distinguish routine operational processing from complex investigations, accounting judgement and final approval retained by Apple.
3A Process Associate – Collections & Customer Account Support India | English • Complex Collections, order release, payment confirmation, customer queries and account maintenance.
• Manage assigned customer portfolios and execute payment reminders, past-due follow-ups, payment confirmation and structured dunning activities.
• Investigate payment status, unapplied or unclear remittances, order holds and customer-account issues; coordinate resolution with relevant teams.
• Support order-release and creditworthiness investigations by gathering required documentation and routing judgement-based decisions to Apple Credit or authorised owners.
• Respond to customer invoice, statement and account queries and support SAP 0008 and GMACC customer-master update workflows where assigned.
• Capture payment commitments, follow-up dates, dispute dependencies and escalation actions accurately in approved systems.
• Prioritise high-risk, aged or time-sensitive accounts and escalate matters in accordance with Apple’s Collections governance.
• Analyse recurring issues and portfolio trends; suggest improvements to templates, knowledge articles, routing and customer communication.
• Provide peer support and contribute to quality checks, SLA reporting and operational reviews.
• Portfolio ownership; customer responsiveness; payment follow-up; complex case handling; quality and SLA adherence. • India: Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline.
• 2–5 years of experience in B2B Collections, Accounts Receivable, customer-account support, order release or cash-application coordination.
• Knowledge of AR ageing, payment follow-up, customer queries, remittance research, escalation management and collection protocols.
• Experience with SAP and customer-service or Collections tools is preferred; familiarity with Sonar, GMACC, Tableau or customer portals is advantageous.
• Strong English communication, customer-handling, negotiation, analytical and stakeholder-management skills.
• Ability to handle voice and written interactions where required, while maintaining professional customer experience and accurate documentation.
Requirements
3A Senior Process Associate – P2P Query Management • Own assigned vendor and internal-user inquiries that require detailed P2P research, cross-system analysis or stakeholder coordination.
• Investigate issues relating to invoices, payment status, expense reports, P2P tax, purchasing methods, requisitions and other approved P2P activities.
• Analyse case history and supporting records in the available finance and procurement systems and provide a complete, accurate response.
• Coordinate with Accounts Payable, Procurement, Tax, Expense, Vendor Management, system-support teams and Apple-retained owners to resolve dependencies.
• Prioritise urgent, aged and business-critical cases and apply the agreed escalation path where resolution is outside supplier control.
• Promote approved self-service tools while ensuring that complex cases are not closed without adequate investigation and documentation.
• Perform peer support and selected quality checks; identify recurring query drivers and propose knowledge, routing or process improvements.
• Support reporting on response time, closure, ageing, Tier 1 resolution, reopen rate and query trends. • India: Bachelor’s degree in Commerce, Accounting, Finance, Business Administration, Economics or a related discipline; a postgraduate finance qualification is desirable.
• 2–5 years of relevant experience in Accounts Payable, P2P, finance helpdesk, vendor support or procurement operations.
• Good end-to-end knowledge of purchase requisitions, purchase orders, invoice processing, expense reports, payments and vendor inquiries.
• Experience with SAP and case-management tools is preferred; familiarity with Sonar, Process Director, Approval tools or finance self-service platforms is advantageous.
• Strong written and verbal English, analytical and problem-solving skills, with the ability to manage multiple stakeholders and priorities.
• Ability to distinguish supplier-controlled resolution from policy, payment-release, system or approval dependencies requiring escalation.
