Highlights:
15.00 – 30.00 Years
30.00 – 60.00 INR (Lacs)/Yearly
Full-time
Mumbai
Skills
Ecommerce Marketing
PIM
Dam
Roles & Responsibility
What would you do? The eCommerce Delivery Lead will be responsible for managing and scaling content and catalog operations across owned channels and eRetailer / 3P marketplaces. This role will oversee end-to-end CMS update operations, content adaptation, and product information management workflows to ensure timely and high-quality activation of offers, campaigns, and product content across digital commerce platforms.
The role requires strong domain expertise in eCommerce operations, experience managing large-scale content operations, and the ability to drive SLA adherence, operational quality, and stakeholder alignment.
What are we looking for? Domain Expertise
• Strong eCommerce domain knowledge, including marketplace and owned channel operations.
• Understanding of digital commerce workflows from content creation to activation.
Platform Experience
Experience working with:
• CMS platforms
• PIM tools (e.g., Inriver, Salsify, Magento etc)
• eCommerce platforms (e.g., Shoppe, Amazon, Rakuten etc)
• Digital Asset Management systems (e.g., Adobe Experience Manager / Adobe DAM)
Operational Leadership
• Experience managing large-scale eCommerce operations teams.
• Strong track record in SLA management, operational governance, and quality control.
• Ability to manage high-volume content updates and campaign activations.
Other Key Skills
• Program management and cross-functional coordination
• Process optimization and workflow design
• Issue resolution and escalation management
• Attention to detail and operational rigor
Preferred Experience
• Experience managing content operations for global brands or large marketplaces.
• Exposure to multi-market or multi-retailer eCommerce ecosystems.
• Experience working with agency or outsourced operations teams.
Roles and Responsibilities: •eCommerce Content & CMS Operations
• Lead CMS update operations across owned websites and support marketplace platform syndication process.
• Manage the end-to-end workflow from Content adaptation to offer management to CMS activation, ensuring timely publication of campaigns and product updates.
• Oversee content adaptation and deployment across different eRetailer templates and platform requirements.
Product Information & Digital Asset Management
• Manage operations involving PIM and DAM systems to support product content management and asset distribution.
• Lead teams that work with platforms such as Inriver, Magento, Salsify, and Digital Asset Management tools like Adobe.
• Ensure proper product data governance, enrichment, and syndication across channels.
Marketplace & 3P Platform Operations
• Support content deployment and updates for eRetailer / 3PP platforms.
• Manage template updates, platform-specific content formatting, and marketplace requirements.
• Ensure alignment with retailer guidelines, content standards, and marketplace best practices.
Operational Excellence & SLA Management
• Lead large-scale operations teams delivering CMS and eCommerce content and activation services.
• Define and manage SLAs around timeliness, quality, and operational efficiency.
• Monitor operational performance metrics and continuously drive improvements.
Issue & Escalation Management
• Proactively identify and resolve operational issues impacting content deployment or activation.
• Manage issue resolution workflows and escalation management with internal teams and external stakeholders.
Stakeholder & Program Management
• Partner with marketing, content, digital commerce, and technology teams to align on campaign timelines and requirements especially for Peak period campaigns like 11/11, Thanksgiving etc.
• Act as the primary point of contact for operational execution across multiple stakeholders.
• Provide reporting, operational insights, and continuous improvement recommendation
Any Graduation
