E Commerce Application Support

Highlights:

2.00 – 8.00 Years

3.00 – 13.00 INR (Lacs)/Yearly

Full-time

Bengaluru

Skills

Application Support

Adobe

Roles & Responsibility

The Opportunity

The Technical Support Engineer will assist the global Adobe Commerce Cloud customer base. Core

aspects of the role include addressing technical application and infrastructure challenges and ensuring

our customers are positioned for success. You will manage high priority customer concerns while

collaborating with the broader Adobe Support and Engineering teams. Team members will need to

carefully resolve and document customer cases to guarantee efficient problem-solving and preventative

case handling. The goal of this group is to create memorable customer experiences, leading to their

outstanding success with our products.

Requirements

What you’ll do

• First point of contact for customer concerns relating to technical issues with the Magento E-commerce

application.

• Act as a customer champion and communicate their needs to internal product and engineering groups.

• Provide timely response/resolution to technical, product, and cloud infrastructure inquires.

• Provides resolutions within established Service Level Agreement Guidelines.

• Trouble-shoot/qualify cases before advancing it to engineering.

• Answer questions regarding product functionality and usage.

• Work high priority technical incidents and critical outages.

• Product content creation (KB articles, white papers, forum participation).

• Provide knowledge transfer sessions to help reduce critical issues into Adobe.

Must have skill combinations

• Experience in PHP +LINUX

 Qualification- BE/BTECH

Experience Level:

3A:: 2- 3 years

4B:: 3- 5 Years