Highlights:
5.00 – 10.00 Years
15.00 – 25.00 INR (Lacs)/Yearly
Full-time
Noida
Skills
L2 Production Support
Application Support
Roles & Responsibility
Key Roles and Responsibilities:
Application L2 Production support Including but not limited to:
Monitoring of the production system & ensuring its performance and stability
Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
Trouble Tickets resolution – Resolve day to day customer issues
Coordination with IT/network teams to resolve any operational or functional issues
Responsible for answering adhoc requests from various teams
Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
Analyse and Automate Healthchecks, Performance metrics related data extraction etc
Deploy CRs on production environments and ensure smooth system performance
Folow ITIL processes and exhibit expertise in Incident, Problem and change management
Ensure SLA compliance for application and trouble tickets
Proactive competence development of self in new solution areas & certifications
Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them
Requirements
Key Skills:
Must Haves:
1. Hands-on experience in troubleshooting enterprise SOAP/REST API-based applications running on OpenShift Container Platform (OCP).
2. Proficient in HPSM ticket management and production monitoring using Grafana, AppDynamics, and Nagios.
3. Proficient in Kibana/grey-log analysis for API transaction tracing, exception analysis, production incident investigation, application defect, and Root Cause Analysis (RCA).
4. Collaborate with cross-functional teams to resolve complex production issues, support application deployments, and ensure stable and reliable service delivery.
Good to have:
Understanding of an APK Support (versed with supporting a hand-held Tablet based application) for both android and apple devices.
Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway etc.
Knowledge of deployment and maintenance of web-based applications
Strong knowledge of Linux command-line environment
Experience in web application development and support
Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring
Strong learning and time management skills
Team player capable of working independently
Should be willing to work in 24*7 environment
Good communication skills
