CRM Delivery Lead

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Highlights:

13.00 – 17.00 Years

15.00 – 40.00 INR (Lacs)/Yearly

Full-time

Mumbai

Skills

CRM

Roles & Responsibility

Skill required: Marketing Operations – Campaign Management
Designation: Campaign Management Manager
Qualifications:Any Graduation
Years of Experience:13 to 18 years

What would you do? Help balance increased marketing complexity and diminishing marketing resources. Drive marketing performance with deep functional and technical expertise, while accelerating time-to-market and operating efficiencies at scale through Data and Technology, Next Generation Content Services, Digital Marketing Services & Customer Engagement and Media Growth Services.
Role requires Digital Marketing Ads & Promotion creation/design
The planning, executing, tracking and analysis of direct marketing campaigns. These tasks span the entire lifecycle of a marketing campaign, from inception to launch to evaluation of result.

What are we looking for?

• Effective communication and stakeholder management skills.
• Attention to detail and ability to work in a fast-paced environment.to ensure accuracy and functionality.

Good To Have Skills:
• Knowledge of industry standards and best practices in offshore delivery governance.
• Experience with process improvement methodologies
• Familiarity with offshore delivery tools and technologies.
• CRM Industry Knowledge
• Experience in governance, risk management, or compliance roles.
• Strong understanding of offshore delivery operations and processes.
• Excellent analytical and problem-solving skills.

Roles and Responsibilities:

• Good knowledge of Marketing Automation Platforms like Braze, Adobe and SFMC.
• Hands on Adobe and Braze knowledge to also act as Tech lead in supporting various components of Braze/Adobe especially around Journeys and Automations will be an added advantage

• Compliance and Process Adherence: Ensure offshore delivery operations comply agreed operating standards and enforce adherence to established processes and procedures.

• Quality Assurance: Implement and maintain quality assurance processes to ensure the delivery of high-quality services. Conduct regular reviews to identify areas for improvement.

• Risk Management: Identify, assess, and mitigate risks related to offshore delivery operations. Develop and implement risk mitigation strategies to ensure smooth operations.

• Performance Monitoring: Monitor key performance indicators (KPIs) and metrics to track the performance of offshore delivery operations. Identify trends, issues, and improvement opportunities.

• Stakeholder Management: Collaborate with internal and external stakeholders to ensure alignment and transparency in offshore delivery operations. Provide regular updates and reports to stakeholders.

• Continuous Improvement: Drive continuous improvement initiatives to enhance the efficiency and effectiveness of offshore delivery operations. Implement best practices and lessons learned.

• Governance Framework: Develop and maintain a governance framework for offshore delivery operations. Define roles, responsibilities, and processes to ensure effective governance.

• Documentation: Maintain accurate and up-to-date documentation of governance processes, procedures, and policies. Ensure documentation is easily accessible and understandable.