Highlights:
3.00 – 7.00 Years
4.00 – 10.00 INR (Lacs)/Yearly
Full-time
Full-time
Skills
SAP ABAP
SAP Functional
Tosca
Automation Testing
API Testing
API
hcm
SAP HCM
Worksoft Certify
Tricentis Tosca
Tricentis Tosca Automation
Roles & Responsibility
Key Responsibilities
The TSO will be required to manage and oversee the daily operational activities of the team. This includes ensuring compliance with company policies and industry regulations, conducting training sessions for new hires, and evaluating performance metrics. Additionally, the TSO will be responsible for handling client inquiries and providing exceptional customer service. Regular reporting to upper management on operational efficiency and team productivity will be required.
Moreover, the TSO should be prepared to implement strategic plans aimed at improving service delivery and maintaining high customer satisfaction levels. Collaboration with cross-functional teams will be essential to streamline processes and enhance overall team performance.
Requirements
Job Requirements
Candidates must possess a minimum of three years of relevant experience in a supervisory or team lead role. A bachelor’s degree in business or a related field is preferred, although equivalent experience may be accepted in lieu of a degree. Strong leadership skills and the ability to motivate a team are crucial. The ideal candidate should demonstrate excellent communication and interpersonal skills, along with a proven track record of meeting performance goals.
Technical proficiency in data analysis and familiarity with CRM software is required. Candidates should also be comfortable working in a fast-paced environment, adapting quickly to changing demands, and working under pressure. Attention to detail and exceptional problem-solving skills are essential for success in this role.
About Global Digital Transformation Experts
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.
