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Application Support Engineer

Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771

Highlights:

 5.00 – 7.00 Years

 10.00 – 21.00 INR (Lacs)/Yearly

 Full-time

 Full-time

Skills

Application Support

Production Support

Jenkins

Jenkins CI/CD

Troubleshooting

Kubernetes

kibana

Docker

Roles & Responsibility

Updated JD for DF position:

About this opportunity:

Enterprise Applications team is now looking for skilled professionals to support and manage critical enterprise systems in a 24×7 production environment. The role focuses on monitoring, troubleshooting, deployments, and ensuring high availability, performance, and SLA compliance across complex application stacks. Please share suitable profiles for consideration.

What you will do:

  • Support the following systems and functions:
  • Monitoring of the production system & ensuring its performance and stability
  • Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults
  • Trouble Tickets resolution – Resolve day to day customer issues
  • Coordination with IT/network teams to resolve any operational or functional issues
  • Responsible for answering adhoc requests from various teams
  • Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches
  • Deploy CRs on production environments and ensure smooth system performance
  • Folow ITIL processes and exhibit expertise in Incident, Problem and change management
  • Ensure SLA compliance for application and trouble tickets
  • Proactive competence development of self in new solution areas & certifications
  • Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

Requirements

The skills you bring:

  • Hands on experience and very good knowledge of handling application stacks hosted on Docker, Kubernetes and Redhat Openshift Platform.
  • Hands on experience in monitoring and analysing logs using Kibana dashboards.
  • Strong hands-on experience with Linux command-line operations.
  • Strong hands-on experience SQL knowledge.
  • Hands-on experience with Jenkins for CI/CD pipeline execution.
  • Shell scripting
  • Good to have knowledge of React Native and Node JS
  • Strong learning and time management skills.
  • Team player capable of working independently
  • Good communication skills
  • Good to have knowledge on Mobile App and WebApp

Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771

swati

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