L2 Application Support_Noida

Highlights:

 7.00 – 10.00 Years

 15.00 – 25.00 INR (Lacs)/Yearly

 Full-time

 Noida

Skills

Application Support

L2 suuport

L2 Support Engineer

Production Support

React.js

Node.js

Java

Redhat Openshift

kibana

Elk

Webservices

SOAP

RESTweb

GraphQL

Splunk

Roles & Responsibility

Key Roles and Responsibilities:

Application L2 Production support Including but not limited to:

 Monitoring of the production system & ensuring its performance and stability

 Action on issues reported by L1/monitoring teams. Coordination with L3/vendor team for restoration of any faults

 Trouble Tickets resolution – Resolve day to day customer issues

 Coordination with IT/network teams to resolve any operational or functional issues

 Responsible for answering adhoc requests from various teams

 Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches

 Deploy CRs on production environments and ensure smooth system performance

 Folow ITIL processes and exhibit expertise in Incident, Problem and change management

 Ensure SLA compliance for application and trouble tickets

 Proactive competence development of self in new solution areas & certifications

 Provide an effective 360-degree feedback on the ailing elements in the current

solution and co-ordinate with Design team/L3/ Vendor to fix them

Requirements

Key Skills: 

Must Haves:

 Good understanding of Webservices (SOAP, REST), Content management system for websites / portals.

 Hands on with React, NodeJS, GraphQL, Advanced Java

 Hands on experience and very good knowledge of supporting application stacks hosted on Red Hat Openshift (Containerized stack)

 Log analysis using Splunk / ELK (Kibana)

 App dynamics or alike monitoring tools experience

Good to have:

 Basic understanding of telecom domain and other integrated applications like Billing Systems, EAI/ Messaging platforms, Payment gateway

 Knowledge of deployment and maintenance of web-based applications

 Strong knowledge of Linux command-line environment

 Experience in web application development and support

 Good knowledge of J2EE, EJB, Servlets, Design Patterns, Spring

 Strong learning and time management skills

 Team player capable of working independently

 Should be willing to work in 24*7 environment

 Good communication skills