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Highlights:
15.00 – 20.00 Years
30.00 – 42.00 INR (Lacs)/Yearly
Full-time
Full-time
Skills
Order Management
Roles & Responsibility
Skill required: Fulfill – Order Management
Designation: Supply Chain Operations Senior Manager
Qualifications: Any Graduation
Years of Experience:16 to 25 years
What would you do? The Sales – Order Management Senior Manager is
responsible for overseeing the end-to-end order management process within the
sales function. This role ensures the seamless execution of order processing,
fulfillment, and customer satisfaction while collaborating closely with sales,
supply chain, and finance teams. The Senior Manager leads a team of order
management professionals, implements process improvements, and ensurescompliance with company policies and industry standards.
Key Roles and Responsibilities
• Leadership & Team Management: Lead, mentor, and develop the order
management team to achieve departmental goals and maintain high performancestandards.
• Order Processing Oversight: Oversee the complete order lifecycle, includingorder entry, validation, fulfillment, invoicing, and post-sales support.
• Process Optimization: Identify, develop, and implement process improvementsto increase efficiency, reduce errors, and enhance the customer experience.
• Stakeholder Collaboration: Work closely with sales, supply chain, logistics,
finance, and IT teams to ensure seamless order flow and resolve any issuespromptly.
• Customer Satisfaction: Ensure prompt and accurate order fulfillment to meetor exceed customer expectations and service-level agreements (SLAs).
• Compliance & Documentation: Ensure all order management activities complywith internal policies, contractual obligations, and regulatory requirements.
• Reporting & Analysis: Develop and deliver regular reports on orderstatus, team performance, and key metrics to senior leadership.
• System & Data Management: Oversee the use and optimization of order
management systems (OMS) and related technologies; ensure data accuracy andintegrity.
• Issue Resolution: Act as the escalation point for complex order issues andcustomer complaints, driving timely and effective resolutions.
• Training & Development: Design and deliver training programs for the
order management team to keep them updated on best practices and systemchanges.
What are we looking for? Qualifications and Experience
• Education: Bachelor’s degree in Business Administration, Supply ChainManagement, Sales, or a related field. A Master’s degree or MBA is preferred.
• Experience: Minimum 8-10 years of experience in order management, sales
operations, or supply chain, with at least 3-5 years in a managerial orleadership role.
• Technical Skills: Proficient in ERP and Order Management Systems (e.g., SAP,
Oracle, Salesforce), and advanced knowledge of MS Office Suite (Excel,PowerPoint, Word).
• Leadership Abilities: Proven experience in leading and developing teams,managing performance, and driving operational excellence.
Preferred Certifications
• Certified Supply Chain Professional (CSCP) or similar supply chain/ordermanagement certifications
• Project Management Professional (PMP)
• Lean Six Sigma certification
• Analytical Skills: Strong analytical and problem-solving abilities with adata-driven approach to decision-making.
• Communication: Excellent written and verbal communication skills, with theability to interact effectively with stakeholders at all levels.
• Customer Focus: Demonstrated commitment to delivering exceptional customerservice and resolving issues efficiently.
• Project Management: Experience in managing cross-functional projects andprocess improvement initiatives.
• Attention to Detail: High level of accuracy and attention to detail in orderprocessing and documentation.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment andmanage multiple priorities.
Roles and Responsibilities: •In this role you are required to identifyand assess complex problems for area(s) of responsibility
• The individual should create solutions in situations in which analysisrequires in-depth knowledge of organizational objectives
• Requires involvement in setting strategic direction to establish near-termgoals for area(s) of responsibility
• Interaction is with senior management levels at a client and/or withinclient, involving negotiating or influencing on significant matters
• Should have latitude in decision-making and determination of objectives andapproaches to critical assignments
• Their decisions have a lasting impact on area of responsibility with thepotential to impact areas outside of own responsibility
• Individual manages large teams and/or work efforts (if in an individualcontributor role) at a client or within client
• Please note that this role may require you to work in rotational shifts
Any Graduation
Requirements
Skill required: Fulfill – Order Management
Designation: Supply Chain Operations Senior Manager
Qualifications: Any Graduation
Years of Experience:16 to 25 years
What would you do? The Sales – Order Management Senior Manager is
responsible for overseeing the end-to-end order management process within the
sales function. This role ensures the seamless execution of order processing,
fulfillment, and customer satisfaction while collaborating closely with sales,
supply chain, and finance teams. The Senior Manager leads a team of order
management professionals, implements process improvements, and ensurescompliance with company policies and industry standards.
Key Roles and Responsibilities
• Leadership & Team Management: Lead, mentor, and develop the order
management team to achieve departmental goals and maintain high performancestandards.
• Order Processing Oversight: Oversee the complete order lifecycle, includingorder entry, validation, fulfillment, invoicing, and post-sales support.
• Process Optimization: Identify, develop, and implement process improvementsto increase efficiency, reduce errors, and enhance the customer experience.
• Stakeholder Collaboration: Work closely with sales, supply chain, logistics,
finance, and IT teams to ensure seamless order flow and resolve any issuespromptly.
• Customer Satisfaction: Ensure prompt and accurate order fulfillment to meetor exceed customer expectations and service-level agreements (SLAs).
• Compliance & Documentation: Ensure all order management activities complywith internal policies, contractual obligations, and regulatory requirements.
• Reporting & Analysis: Develop and deliver regular reports on orderstatus, team performance, and key metrics to senior leadership.
• System & Data Management: Oversee the use and optimization of order
management systems (OMS) and related technologies; ensure data accuracy andintegrity.
• Issue Resolution: Act as the escalation point for complex order issues andcustomer complaints, driving timely and effective resolutions.
• Training & Development: Design and deliver training programs for the
order management team to keep them updated on best practices and systemchanges.
What are we looking for? Qualifications and Experience
• Education: Bachelor’s degree in Business Administration, Supply ChainManagement, Sales, or a related field. A Master’s degree or MBA is preferred.
• Experience: Minimum 8-10 years of experience in order management, sales
operations, or supply chain, with at least 3-5 years in a managerial orleadership role.
• Technical Skills: Proficient in ERP and Order Management Systems (e.g., SAP,
Oracle, Salesforce), and advanced knowledge of MS Office Suite (Excel,PowerPoint, Word).
• Leadership Abilities: Proven experience in leading and developing teams,managing performance, and driving operational excellence.
Preferred Certifications
• Certified Supply Chain Professional (CSCP) or similar supply chain/ordermanagement certifications
• Project Management Professional (PMP)
• Lean Six Sigma certification
• Analytical Skills: Strong analytical and problem-solving abilities with adata-driven approach to decision-making.
• Communication: Excellent written and verbal communication skills, with theability to interact effectively with stakeholders at all levels.
• Customer Focus: Demonstrated commitment to delivering exceptional customerservice and resolving issues efficiently.
• Project Management: Experience in managing cross-functional projects andprocess improvement initiatives.
• Attention to Detail: High level of accuracy and attention to detail in orderprocessing and documentation.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment andmanage multiple priorities.
Roles and Responsibilities: •In this role you are required to identifyand assess complex problems for area(s) of responsibility
• The individual should create solutions in situations in which analysisrequires in-depth knowledge of organizational objectives
• Requires involvement in setting strategic direction to establish near-termgoals for area(s) of responsibility
• Interaction is with senior management levels at a client and/or withinclient, involving negotiating or influencing on significant matters
• Should have latitude in decision-making and determination of objectives andapproaches to critical assignments
• Their decisions have a lasting impact on area of responsibility with thepotential to impact areas outside of own responsibility
• Individual manages large teams and/or work efforts (if in an individualcontributor role) at a client or within client
• Please note that this role may require you to work in rotational shifts
Any Graduation
Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9899114771
