Share your Resume directly on career@placewell.com OR share your resume through WhatsApp – 9675804544
Highlights:
1.00 – 3.00 Years
1.00 – 4.40 INR (Lacs)/Yearly
Full-time
Full-time
Skills
Networks
Operation
lan
vlan
Roles & Responsibility
Skill required: Network Operations – Problem Management
Designation: Network & Svcs Operation Associate
Qualifications:Any Graduation
Years of Experience:1 to 2 years
What would you do?
Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
What are we looking for?
•Preferred 1 to 2 years of overall experience, with preference in Telecom program management/ IT Service Assurance
•Degree in Telecom Engineering, or any graduate with telecom/IT Infrastructure project management and service assurance knowledge.
• Strong TCP/IP, routing, switching fundamentals
• Troubleshooting MPLS, DIA, Voice, Wireless services
• NMS tools (Netcool, SolarWinds, Nagios, etc.) – these are platforms to monitor, detect & analyse in real time
• Ticketing tools (ServiceNow / Remedy)
• Structured RCA methodology
• Excellent overall and written communication skills
•Performance Management Skills: • Average Time to Restore
• SLA compliance
• Repeat incident rate
• Quality of RCA
• Packet analysis (Wireshark – conceptual or hands-on)
• CLI exposure (routers, firewalls)
• Automation & scripting awareness
• Customer communication experience
Requirements
Skill required: Network Operations – Problem Management
Designation: Network & Svcs Operation Associate
Qualifications:Any Graduation
Years of Experience:1 to 2 years
Roles and Responsibilities:
• Perform L2/L3 troubleshooting for service incidents
• Analyse alarms, logs, and performance metrics
• Identify root cause (network, config, hardware, vendor)
• Restore services within SLA
• Create RCAs and preventive recommendations
•
•
•Collaborate with OTA to fix design/config gaps
• Support major incident management (MIM)
Any Graduation
