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Job Title
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Engagement Manager -CRM
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Ref Code
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Engagement Manager -CRM |
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Job Description
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Job Posting Summary
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STRATEGIC AIMS:
Manage complex services engagements through the entire project lifecycle
KEY RESPONSIBILITIES:
1. Solution Delivery
• Responsible for engagement delivery
• Manage multi-phase, multi-dimensional multi -resource projects from inception to conclusion while maintaining high customer satisfaction
• Estimate timelines and resources, create detailed project plan
• Drive compliance with operational aspects of the consulting practice:
o Ensuring delivery of contractual commitments
o Ensuring project portfolio mix meets corporate & vertical objectives
o Ensuring adherence to Project Management Office (PMO) delivery & risk mitigation standards
o Monitor and adjust estimates to integrate new constraints
• Responsible for the ultimate success and satisfaction of internal AND external customers and partners:
o Focus on increasing customer & partner satisfaction targets through strong communication & relationship management skills
o Own & resolve key issues upon escalation
o Identify & proactively resolve issues which encumber delivery
2. Strategy and Business Development
• Assist internal customers in definition and development of service line strategy and offerings
• Assist in developing proposals, working with pre-sales to assist with deal closure resulting in a healthy pipe and backlog and partnering with Resource Manager to staff project teams
• Maintain key business relationships and enable achievement of specific objectives around all products/GTMs for their respective business segments
• Assist in maintaining/enhancing the readiness process for offerings within specific areas of expertise in Practice
3. Other
• Enhance knowledge base and contribute to Client’s internal Knowledge Management System
• Has played the Technical Consulting/Architect role in the past and met the requirements of those roles.
• Customized presentations & Training
EXPERIENCE AND KNOWLEDGE REQUIREMENTS:
• Minimum of 8+ years working experience in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services
• Solid understanding of Client’s technology, competitive positioning and experience in the delivery of large complex, strategic projects
• Strong Project Management skills and experience
• Stellar oral/written communication, organization and interpersonal skills and a demonstrated effectiveness in a managerial role
• Understanding of IT applications to several industry verticals will be a significant plus
EDUCATION AND PROFESSIONAL QUALIFICATION REQUIREMENTS:
• A bachelors degree in Engineering – BE, BTech or Equivalent.
• Industry Certifications such as PMP, MCSD.Net, CISSP
SUCCESS CRITERIA:
• Quality of work as measured by customer satisfaction, repeat business and extensions
• Delivering projects in accordance with internal quality standard and requirements
• Development and maintenance of relevant technical and industry expertise
• Quality of contributions to the knowledge management system
• Customer testimonials & Case Studies |
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Detailed Description
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STRATEGIC AIMS:
Manage complex services engagements through the entire project lifecycle
KEY RESPONSIBILITIES:
1. Solution Delivery
• Responsible for engagement delivery
• Manage multi-phase, multi-dimensional multi -resource projects from inception to conclusion while maintaining high customer satisfaction
• Estimate timelines and resources, create detailed project plan
• Drive compliance with operational aspects of the consulting practice:
o Ensuring delivery of contractual commitments
o Ensuring project portfolio mix meets corporate & vertical objectives
o Ensuring adherence to Project Management Office (PMO) delivery & risk mitigation standards
o Monitor and adjust estimates to integrate new constraints
• Responsible for the ultimate success and satisfaction of internal AND external customers and partners:
o Focus on increasing customer & partner satisfaction targets through strong communication & relationship management skills
o Own & resolve key issues upon escalation
o Identify & proactively resolve issues which encumber delivery
2. Strategy and Business Development
• Assist internal customers in definition and development of service line strategy and offerings
• Assist in developing proposals, working with pre-sales to assist with deal closure resulting in a healthy pipe and backlog and partnering with Resource Manager to staff project teams
• Maintain key business relationships and enable achievement of specific objectives around all products/GTMs for their respective business segments
• Assist in maintaining/enhancing the readiness process for offerings within specific areas of expertise in Practice
3. Other
• Enhance knowledge base and contribute to Client’s internal Knowledge Management System
• Has played the Technical Consulting/Architect role in the past and met the requirements of those roles.
• Customized presentations & Training
EXPERIENCE AND KNOWLEDGE REQUIREMENTS:
• Minimum of 8+ years working experience in Consultancy, Architecting, Design, Deployment and/or support of software-related products or services
• Solid understanding of Client’s technology, competitive positioning and experience in the delivery of large complex, strategic projects
• Strong Project Management skills and experience
• Stellar oral/written communication, organization and interpersonal skills and a demonstrated effectiveness in a managerial role
• Understanding of IT applications to several industry verticals will be a significant plus
EDUCATION AND PROFESSIONAL QUALIFICATION REQUIREMENTS:
• A bachelors degree in Engineering – BE, BTech or Equivalent.
• Industry Certifications such as PMP, MCSD.Net, CISSP
SUCCESS CRITERIA:
• Quality of work as measured by customer satisfaction, repeat business and extensions
• Delivering projects in accordance with internal quality standard and requirements
• Development and maintenance of relevant technical and industry expertise
• Quality of contributions to the knowledge management system
• Customer testimonials & Case Studies |
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| Matching Criteria |
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Key skills
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engagement delivery , Project Management Office , PMO , Solution delivery , Strategy , business development , Consultancy, Architecting, Design, Deployment |
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Total experience
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8 -
10 Years
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Job location
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Hyderabad |
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| Professional Details |
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Job category
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IT Infrastructure/Support |
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| Job Owner Details |
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Name and contact
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Name :
Shakti |
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Email :
itinfra@placewell.com,resume@placewell.com |
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Phone :
9873340681 |
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Apply Now ->
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